You’re running a group dog training course. One person is talking on his cell phone. A couple others have struck up a conversation with each other and are ignoring you giving instructions to the class. One person has started working his dog while you’re still going over a demo. And another student is wrestling with his barking, adolescent Schnauzer. Sometimes, it may feel like you’re a ringmaster who’s lost control of the circus!
As a professional dog trainer who runs group dog training courses, you face some unique challenges that you generally don’t have to worry about with private lessons. In private lessons, you customize the lesson for one client. In a group class, you typically have a curriculum that you teach to a group of people. Everyone in the class comes with a different skill set, ability to follow directions, individual goals and personalities. Your group class topic may be the same for everyone in the class, but that doesn’t mean everyone is going to learn it the same way. And if you have a particularly difficult client or clients in that group class, it can make your job as the instructor that much more challenging.
In the upcoming Raising Canine webinar, Dealing with Difficult Clients in Group Classes, you’ll learn that challenging clients don’t have to be thorns in your side. Most people aren’t trying to be difficult. If you’re going to be completely honest with yourself, aren’t there certain personality types that just seem to rub you the wrong way? That isn’t their fault. As a teacher, it’s your job to help all your students reach their potential.
Understanding how adults learn can go a long way toward better reaching them and help them with their dog obedience training. The webinar will also cover common barriers to success and how to overcome them. For example, what about the Chatty Cathy who keeps interrupting you? Is she just rude … or does she need something else from you? Maybe she’s actually nervous because she feels her dog is out of control and is embarrassing her in the class in front of the other students. Maybe she is an auditory learner – she learns more by listening, rather than watching your dog training courses and dog training video demo. Do you have more patience for that barking Schnauzer than the Chatty Cathy? Then this webinar is definitely for you! After all, if you don’t help the people, you’ll never help their dogs with your dog training courses.
With the Raising Canine webinar Dealing with Difficult Clients in Group Classes, you’ll learn effective, polite ways to deal with common issues that often come up with clients so you can stick to your schedule and still get results. Don’t write off difficult clients! With patience and positive techniques, they may turn into your best customers.
Teoti Anderson, CPDT-KA, KPA-CTP, has been a professional dog trainer for more than 24 years. She is the author of The Dog Problem Behavior Solver, Ultimate Guide to Dog Training, Dog Training 101, and more. Teoti is also a popular international speaker and educates pet parents and fellow trainers on canine behavior. (Do you want a link? If so, you can also include: For more information, visit her at www.teotianderson.com)